Our FAQs
Have a question about storing with us? Here are some of the most common self-storage questions we get asked…
Yes, we pride ourselves on our state-of-the-art security with 24/7 monitored CCTV and security guards. Plus, all our customers are given a free padlock for their unit and only you hold the key, for that extra peace of mind.
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No, I still need helpYou can book online or you can call the office on 0800 0787 110 and we’ll be happy to book your storage over the phone.
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No, I still need helpYou can book online or you can call the office on 0800 0787 110 and we’ll be happy to book your storage over the phone.
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No, I still need helpYou can book online or you can call the office on 0800 0787 110 and we’ll be happy to book your storage over the phone.
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No, I still need helpTo declutter a house with no storage, it is best to rent a self storage unit in order to gain more space. Turn to us here at Now Storage for flexible and cost-effective self storage solutions.
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No, I still need helpWhen using a Now Storage self storage unit, there are a few items that are prohibited: stolen or illegal goods, dangerous or explosive items, jewellery and watches, money, deeds, plants, perishable items, living creatures and other humans!
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No, I still need helpAll our sites are open seven days a week. Please refer to individual sites for opening hours… Basingstoke, Newbury, Newent, Oswestry, Pershore, Reading, Rogiet, Ross-on-Wye, Swindon and Winchester.
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No, I still need helpAll our units are constructed from solid steel, complete with hardwood floors and ventilation – so you can rest assured your belongings will be safe and protected from thieves and the elements.
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No, I still need helpWhile there are a wealth of items you can store, there are certain items you aren’t allowed to store. Please take a look at our list of prohibited items.
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No, I still need helpYou can book online or you can call the office on 0800 0787 110 and we’ll be happy to book your storage over the phone.
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No, I still need helpYou can get an instant quote via our website using our quote generator or you can phone the office on 0800 0787 110 and we’ll be happy to provide a quote.
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No, I still need helpSecurity is our top priority – all our sites are CCTV monitored 24/7 and access controlled so only authorised users are able to enter.
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No, I still need helpIt’s as simple as 1, 2, 3. See our ‘how it works’ page.
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No, I still need helpPlease call the office on 0800 0787 110 with any changes to be made.
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No, I still need helpInsurance is required on all storage units where it’s through Now Storage starting from £2 per week. If you’re using home/business insurance we’ll require a policy number. Insurance can be waived if absolutely necessary but you’ll need to sign a declaration agreeing to sole responsibility for all items stored.
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No, I still need helpWe’ll ask you to complete a move out form with your bank details. We’ll then process your refund and your money will be returned via BACs within 3-5 working days of your move out date.
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No, I still need helpNo, there are no deposits and you’ll be charged from your move-in date, not your reservation date.
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No, I still need helpNo, we’ll provide you with a padlock and key at no extra charge. You’ll be the only key holder – peace of mind your belongings will be accessible by you and only you.
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No, I still need helpFour weeks. For more information, please see our Terms & Conditions.
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No, I still need helpFour-weekly. For more information, please see our Terms & Conditions.
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No, I still need help