Self-storage FAQs

Have a question about storing with us? Here are some of the most common self-storage questions we get asked…

Is payment four-weekly or monthly?

Four-weekly. For more information, please see our Terms & Conditions.

What’s the minimum storage rental period?

Four weeks. For more information, please see our Terms & Conditions.

Do I need to buy my own padlock?

No, we’ll provide you with a padlock and key at no extra charge. You’ll be the only key holder – peace of mind your belongings will be accessible by you and only you.

Do I need to pay a deposit?

No, there are no deposits and you’ll be charged from your move-in date, not your reservation date.

How/when will I receive my refund?

We’ll ask you to complete a move out form with your bank details. We’ll then process your refund and your money will be returned via BACs within 3-5 working days of your move out date.

Do I have to have insurance?

Insurance is required on all storage units where it’s through Now Storage starting from £2 per week. If you’re using home/business insurance we’ll require a policy number. Insurance can be waived if absolutely necessary but you’ll need to sign a declaration agreeing to sole responsibility for all items stored.

How do I cancel or change my storage rental dates?

Please call the office on 0800 0787 110 with any changes to be made.

I know I need storage. How does it work?

It’s as simple as 1, 2, 3. See our ‘how it works’ page.

Are your storage sites secure?

Security is our top priority – all our sites are CCTV monitored 24/7 and access controlled so only authorised users are able to enter.

How can I get a quote for storage?

You can get an instant quote via our website using our quote generator or you can phone the office on 0800 0787 110 and we’ll be happy to provide a quote.

How do I book my storage?

You can book online or you can call the office on 0800 0787 110 and we’ll be happy to book your storage over the phone.

Are there any limitations on what I can store?

While there are a wealth of items you can store, there are certain items you aren’t allowed to store. Please take a look at our list of prohibited items.

How secure are the units?

All our units are constructed from solid steel, complete with hardwood floors and ventilation – so you can rest assured your belongings will be safe and protected from thieves and the elements.

When can I access my belongings?

All our sites are open seven days a week. Please refer to individual sites for opening hours… Basingstoke, Newbury, Newent, Oswestry, Pershore, Reading, Rogiet, Ross-on-Wye, Swindon and Winchester.

More questions? Please contact the friendly Now Storage team on 0800 0787 110 or email